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商品編號： 9-197-036 出版日期： 1996/11/14 作者姓名： Kaplan, Robert S.;Kaplan, Ellen L. 商品類別： Other 商品規格： 18p 再版日期： 1999/04/01 地域： Rhode Island 產業： Religious groups 個案年度： 1996 - 1996
商品敘述：
A regional United Way organization, a nonprofit already active in total quality management, implements a Balanced Scorecard to link its strategic planning objectives with day-to-day operations, and is able to translate its vision and strategy into objectives and measures in four perspectives: financial, customer (donor), internal processes, and learning and growth (employees and system). In addition to the Balanced Scorecard''s role in setting objectives and priorities for the nonprofit''s employees, the case raises the issue of whether and how the nonprofit''s board should be involved with developing and using the Balanced Scorecard.
涵蓋領域：
Balanced scorecard;Board of directors;Corporate social responsibility;Implementing strategy;Metrics;National organizations;Nonprofit organizations;Organizational behavior;Performance measurement;Profitability;State-owned enterprises;Strategy;Supervisory boards
相關資料：
Case Teaching Note, (5-198-043), 8p, by Robert S. Kaplan
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